{"id":"3AAD5E3272BE18BF52D4","object":"message","event":"message:in:new","created":1768399563,"device":{"id":"6568d66c1c444058b45525da","phone":"+56222180913","alias":"LYB-1","plan":"io-enterprise"},"data":{"id":"3AAD5E3272BE18BF52D4","type":"text","flow":"inbound","status":"active","ack":"delivered","from":"56982332014@c.us","fromNumber":"+56982332014","to":"56222180913@c.us","toNumber":"+56222180913","date":"2026-01-14T14:06:03.000Z","timestamp":1768399563,"body":"Hola !! Que departamento es , necesito puedo abrirlo","chat":{"id":"56982332014@c.us","name":"Magdalena","date":"2026-01-14T13:18:08.000Z","type":"chat","lid":"105849620062295@lid","status":"active","waStatus":"active","statusUpdatedAt":"2026-01-14T13:16:23.025Z","statusUpdatedBy":"659d9f2d9fe5510354daeaaa","prevStatus":"pending","prevStatusUpdatedAt":"2026-01-14T13:16:23.025Z","firstMessageAt":"2026-01-14T13:17:08.000Z","lastMessageAt":"2026-01-14T14:06:03.000Z","lastMessageTime":1768399563,"lastOutboundMessageAt":"2026-01-14T13:18:08.000Z","lastInboundMessageAt":"2026-01-14T14:06:03.000Z","lastAutoReply":null,"lastAutoReplyAt":null,"stats":{"notes":0,"inboundMessages":0,"outboundMessages":0,"localMessages":3},"labels":[],"owner":{"agent":"659d9f2d9fe5510354daeaaa","assigner":"659d9f2d9fe5510354daeaaa","assignedAt":"2026-01-14T13:16:23.025Z","department":null,"previousDepartment":null,"departmentAssigner":null,"departmentUpdatedAt":null,"autoAssignDepartment":null,"autoAssignDepartmentAt":null},"contact":{"wid":"56982332014@c.us","type":"user","name":"Magda","displayName":"Magda","syncedAt":"2026-01-14T13:16:04.628Z","updatedAt":"2026-01-14T13:16:04.650Z","phone":"+56982332014","countryCode":56,"info":{"updatedAt":"2026-01-14T13:16:04.650Z","updatedBy":"659d9f2d9fe5510354daeaaa","name":"Magdalena","kind":"personal","languages":[],"links":[],"surname":"Rios","fullName":"Magdalena Rios"},"locationInfo":{"alpha2":"CL","alpha3":"CHL","countryCallingCodes":["+56"],"currencies":["CLP","CLF"],"emoji":"🇨🇱","ioc":"CHI","languages":[{"code":"SPA","iso":"es","name":"Spanish","nativeName":"Español"}],"name":"Chile","status":"assigned"},"metadata":[],"campaigns":[],"subscription":{"status":"active","updatedAt":"2026-01-14T13:16:04.628Z"}},"links":{"chat":"/v1/chat/6568d66c1c444058b45525da/chats/56982332014@c.us","messages":"/v1/chat/6568d66c1c444058b45525da/messages?chat=56982332014@c.us","status":"/v1/chat/6568d66c1c444058b45525da/status?chat=56982332014@c.us","contact":"/v1/chat/6568d66c1c444058b45525da/contacts/56982332014@c.us","device":"/v1/devices/6568d66c1c444058b45525da"}},"events":{},"meta":{"containsEmoji":false,"isBizNotification":false,"isBroadcast":false,"isChannel":false,"isDoc":false,"isEphemeral":false,"isFailed":false,"isForwarded":false,"isGif":false,"isGroup":false,"isLinkPreview":false,"isLive":false,"isNotification":false,"isPSA":false,"isRevoked":false,"isStar":false,"isUnreadType":false,"notifyName":"Magda","rtl":false,"source":"ios","isFirstMessage":true},"links":{"message":"/v1/chat/6568d66c1c444058b45525da/messages/3AAD5E3272BE18BF52D4","chat":"/v1/chat/6568d66c1c444058b45525da/chats/56982332014@c.us","contact":"/v1/chat/6568d66c1c444058b45525da/contacts/56982332014@c.us","chatMessages":"/v1/chat/6568d66c1c444058b45525da/messages?chat=56982332014@c.us","device":"/v1/devices/6568d66c1c444058b45525da"}}}