{"id":"3EB08B440DD14942A4D3CC","object":"message","event":"message:in:new","created":1785344288,"device":{"id":"6568d66c1c444058b45525da","phone":"+56222180913","alias":"LYB-1","plan":"io-enterprise"},"data":{"id":"3EB08B440DD14942A4D3CC","scope":"message","type":"text","flow":"inbound","status":"active","ack":"delivered","from":"56988357931@c.us","fromNumber":"+56988357931","to":"56222180913@c.us","toNumber":"+56222180913","date":"2026-07-29T16:58:08.000Z","timestamp":1785344288,"body":"una pregunta este departtamento, tiene 2 piezas y 2baños,  que dice que tiene que tiene pieza de servicio pero no sale en la foto","reactions":[],"chat":{"id":"56988357931@c.us","name":"María Magdalena Correa","date":"2026-07-29T16:57:31.000Z","type":"chat","lid":"79920768221260@lid","status":"active","waStatus":"active","statusUpdatedAt":"2026-01-30T15:04:28.597Z","statusUpdatedBy":"659d9f779fe551e5a3dafb1a","prevStatus":"active","prevStatusUpdatedAt":"2025-04-28T18:14:53.563Z","deletedAt":"2026-05-15T01:11:26.784Z","firstMessageAt":"2025-04-28T18:24:45.000Z","lastMessageAt":"2026-07-29T16:58:08.000Z","lastMessageTime":1785344288,"lastOutboundMessageAt":"2026-02-02T15:48:56.000Z","lastInboundMessageAt":"2026-07-29T16:58:08.000Z","lastAutoReply":null,"lastAutoReplyAt":null,"stats":{"notes":0,"inboundMessages":0,"outboundMessages":0,"localMessages":4},"labels":["Cliente Frío"],"owner":{"agent":"659bf8e0a79a43d40453e2ba","previousAgent":"659d9f779fe551e5a3dafb1a","assignedAt":"2026-07-29T16:57:32.504Z","department":null,"previousDepartment":null,"departmentAssigner":null,"departmentUpdatedAt":null,"autoAssignDepartment":null,"autoAssignDepartmentAt":null},"contact":{"wid":"79920768221260@lid","type":"user","name":"María Magdalena Correa","displayName":"María Magdalena Correa","syncedAt":"2026-01-30T15:04:24.473Z","phone":"+56988357931","userWid":"56988357931@c.us","info":{"languages":[],"links":[],"fullName":null},"locationInfo":{"alpha2":"CL","alpha3":"CHL","countryCallingCodes":["+56"],"currencies":["CLP","CLF"],"emoji":"🇨🇱","ioc":"CHI","languages":[{"code":"SPA","iso":"es","name":"Spanish","nativeName":"Español"}],"name":"Chile","status":"assigned"},"meta":{"isBusiness":false,"isContact":false,"isContactBlocked":false,"isDetachedContact":false,"isEnterprise":false,"isGroupParticipant":false,"isPSA":false,"isVerified":false,"isWAContact":false,"plaintextDisabled":false,"showBusinessCheckmark":false,"statusMute":false},"metadata":[],"campaigns":[],"subscription":{"status":"active","updatedAt":"2026-01-30T15:04:24.473Z"}},"meta":{"canSend":false,"ephemeral":0,"isAnnounceGrpRestrict":false,"isArchived":false,"isFavorite":false,"isLocked":false,"isPinned":false,"isReadOnly":false,"isSpam":false,"isUnread":false,"modifyTag":0,"muteExpiration":0,"unreadCount":2,"unreadCountAt":"2026-07-29T16:57:31.000Z","hasOlderMessages":false},"isUserInitiated":true,"links":{"chat":"/v1/chat/6568d66c1c444058b45525da/chats/56988357931@c.us","messages":"/v1/chat/6568d66c1c444058b45525da/messages?chat=56988357931@c.us","status":"/v1/chat/6568d66c1c444058b45525da/status?chat=56988357931@c.us","contact":"/v1/chat/6568d66c1c444058b45525da/contacts/56988357931@c.us","device":"/v1/devices/6568d66c1c444058b45525da"}},"events":{},"meta":{"containsEmoji":false,"isBizNotification":false,"isBroadcast":false,"isChannel":false,"isDoc":false,"isEdited":false,"isEphemeral":false,"isFailed":false,"isForwarded":false,"isGif":false,"isGroup":false,"isLinkPreview":false,"isLive":false,"isNotification":false,"isPSA":false,"isRevoked":false,"isStar":false,"isUnreadType":false,"notifyName":"María Magdalena Correa","rtl":false,"source":"web","isFirstMessage":false},"links":{"message":"/v1/chat/6568d66c1c444058b45525da/messages/3EB08B440DD14942A4D3CC","chat":"/v1/chat/6568d66c1c444058b45525da/chats/56988357931@c.us","contact":"/v1/chat/6568d66c1c444058b45525da/contacts/56988357931@c.us","chatMessages":"/v1/chat/6568d66c1c444058b45525da/messages?chat=56988357931@c.us","device":"/v1/devices/6568d66c1c444058b45525da"}}}